Cancellation policy

Order Cancellation Policy

We process orders as quickly as possible, so if you need to cancel your order, please contact us as soon as possible after placing your order. 

Cancellation Requests

Sending an email or message requesting that an order be cancelled does not automatically confirm that the order has been cancelled.

We process orders as quickly as possible, and cancellation requests may not be seen before an order is processed, packed, or shipped.

If you wish to cancel an order, please contact us as soon as possible after placing your order and wait for confirmation from our team that your cancellation has been successfully processed.

Your order is not considered cancelled until you receive written confirmation from Meraki Supply Co. If you do not receive confirmation before your order ships, the order cannot be cancelled and will instead be subject to our Returns & Refund Policy.

We will always do our best to accommodate cancellation requests, but we cannot guarantee that an order can be stopped once it has entered our fulfillment process.

Before Your Order Ships

If we receive your cancellation request before your order has been shipped, we will cancel the order and issue a full refund to your original payment method.

Please note that we cannot guarantee that we will see or process a cancellation request before an order is shipped. Our fulfillment process can move quickly, and orders may be packed and handed to our shipping carrier before we are able to review an email or cancellation request.

After Your Order Has Shipped

Once an order has been shipped or handed over to our shipping carrier, it can no longer be cancelled or recalled. If you no longer wish to receive the order, it will be treated as a return and will be subject to our Returns & Refund Policy.

For cancellations requested after an order has shipped, any shipping or postage costs already incurred by Meraki Supply Co. are non-refundable and may be deducted from the refund, unless otherwise required by applicable law. This includes the original shipping cost paid to send the order to the customer and any additional costs incurred to return the package to us.

The customer is responsible for any applicable return shipping costs for a change-of-mind return, unless otherwise required by applicable law.

Important

Submitting a cancellation request does not guarantee that your order can be cancelled. Cancellation is only confirmed once we have confirmed the cancellation with you.

Because we are a small independent business, once an order has been processed and shipped, we incur non-recoverable costs including payment processing, fulfillment, packaging, inventory, and shipping expenses. For this reason, we are unable to treat orders that have already shipped as cancelled orders.

We will always do our best to accommodate cancellation requests whenever we can.

International Orders

Customers outside the United States may have additional cancellation or withdrawal rights under the laws of their country. Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded.

For customers in the European Union or United Kingdom, any applicable statutory cancellation or withdrawal rights will be honored in accordance with the laws applicable to your purchase.

International Orders

International orders are subject to the customs, duties, taxes, and import regulations of the destination country. Any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Meraki Supply Co. is not responsible for delays caused by customs, postal services, or other circumstances outside of our control.

Customers are responsible for providing an accurate and complete shipping address and any information required for customs clearance. We are not responsible for orders delayed, returned, or lost due to an incorrect or incomplete address provided by the customer.

If an international package is returned to us because the customer:

• refuses delivery,
• refuses to pay applicable customs duties or taxes,
• fails to provide information required by customs, or
• provides an incorrect or incomplete shipping address,

the original shipping charge and any return-to-sender or additional shipping costs incurred by Meraki Supply Co. may be deducted from the customer’s refund.

If a package is returned to us and the customer would like it shipped again, the customer is responsible for the cost of the new shipment.

Once an order has been handed over to the shipping carrier, shipping delays are outside of our control. We cannot guarantee delivery dates for international orders.

International orders may also be subject to additional delivery times due to customs processing.