Refund policy

Returns

If you are unsatisfied with your purchase for any reason, we are happy to accept eligible returns within 30 days of delivery.

To be eligible for a return, items must be:

Unused and unworn
In their original condition
In their original packaging
With all original tags attached

You will also need your receipt or other proof of purchase and your order number.

To start a return, please contact us at themerakisupply@gmail.com with your order number and the item(s) you would like to return.

Please do not send an item back without first contacting us and receiving return instructions. Items returned without prior approval may not be accepted.

Return Shipping

For change-of-mind returns, the customer is responsible for the cost of return shipping unless otherwise required by applicable law.

Once your return has been approved, we will provide instructions for where and how to send your return.

Original shipping charges are non-refundable for change-of-mind returns, except where applicable law requires otherwise.

For international returns, the customer is responsible for any return shipping costs, customs charges, duties, taxes, or other fees associated with returning the item, unless otherwise required by applicable law.

Return Address

Meraki Supply Company
11 Hope Road, STE 11
PMB #287
Stafford, VA 22554
USA

Damaged, Defective, or Incorrect Items

We carefully inspect and package our products before they leave our facility. If your item arrives damaged, defective, or you receive the wrong item, please contact us at themerakisupply@gmail.com within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

Please do not use, alter, or otherwise modify a damaged or defective item before contacting us.

Once we receive the requested information, we will evaluate the issue and work with you to determine the appropriate resolution, which may include a replacement, store credit, or refund to your original payment method.

If the item is confirmed to be defective, damaged in transit, or incorrectly shipped, we will cover the reasonable cost of returning the item where applicable.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

Used, worn, washed, or altered products
Products missing their original tags or packaging
Items that have been damaged after delivery through use or misuse
Sale items
Gift cards
Items returned after the applicable return period

Returns are not accepted once the hang tag has been detached.

This does not affect any consumer rights that cannot legally be excluded under applicable law.

Order Cancellations

We process orders as quickly as possible. If you need to cancel your order, please contact us immediately after placing your order.

Before Shipment

If we receive your cancellation request before your order has been processed and shipped, we will cancel the order and issue a full refund to your original payment method.

Important: Cancellation Requests Must Be Confirmed

Sending an email or message requesting that an order be cancelled does not automatically cancel the order.

Please wait for written confirmation from Meraki Supply Company that your cancellation has been successfully processed before considering your order cancelled.

We cannot guarantee that we will see or process a cancellation request before an order is processed, packed, or handed over to our shipping carrier.

After Shipment

Once an order has been processed and handed over to our shipping carrier, we are no longer able to cancel or recall the shipment.

If you change your mind after your order has shipped, the order will be treated as a return and will be subject to the Returns section of this policy.

Any shipping or postage costs already incurred by Meraki Supply Company may be deducted from the refund for a change-of-mind cancellation after shipment, unless otherwise required by applicable law. This may include the original shipping cost paid to send the order and any costs incurred if the package must be returned to us.

For international orders, any additional costs incurred as a result of a refused, undeliverable, or returned shipment may also be deducted from the refund where permitted by applicable law.

Exchanges

The fastest way to ensure you receive the item you want is to return your original item and, once the return has been approved, place a separate order for the new item.

Exchange requests are subject to the same eligibility requirements as returns.

International Orders

International customers are responsible for understanding and paying any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

Meraki Supply Company is not responsible for delays caused by customs, postal services, or other circumstances outside of our control.

Customers are responsible for providing a complete and accurate shipping address and any information required for customs clearance.

If an international order is returned to us because the customer:

Refuses delivery
Refuses to pay applicable customs duties or taxes
Fails to provide information required for customs clearance
Provides an incorrect or incomplete shipping address

any shipping, return-to-sender, customs, or other costs incurred by Meraki Supply Company may be deducted from the customer’s refund, where permitted by applicable law.

If a customer would like a returned international order to be shipped again, the customer is responsible for the cost of the new shipment.

Shipping delays caused by customs or the destination country’s postal service are outside of our control, and we cannot guarantee international delivery dates.

European Union — 14-Day Right of Withdrawal

If your order is being shipped to the European Union, you may have a statutory right to cancel your purchase within 14 days of receiving your order, without providing a reason.

Where this statutory right applies, we will honor the applicable requirements of EU consumer law.

Customers exercising their statutory right of withdrawal may be responsible for the direct cost of returning the goods, provided they were informed of this obligation before purchase.

Where required by applicable law, we will refund the applicable standard delivery charge paid at the time of purchase. Additional charges for expedited or upgraded shipping may not be refundable where permitted by law.

We may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first, where permitted by applicable law.

Returned merchandise must be handled only to the extent necessary to establish its nature, characteristics, and functionality. Where permitted by law, we may account for diminished value resulting from handling beyond what is necessary to inspect the goods.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for Meraki Supply Company to process an approved refund. Once processed, your bank or credit card company may require additional time to post the refund to your account.

If more than 15 business days have passed since we confirmed that your refund was processed, please contact us at:

themerakisupply@gmail.com

Contact Us

For questions regarding returns, refunds, exchanges, or cancellations, please contact: